Online MBA in CRM

An online MBA in Customer Relationship Management (CRM) is a 2-year graduate-level program for those aiming to work in customer interaction and business relationship management.

The course teaches you how to attract, keep and engage customers in both B2B and B2C

It combines essential business management topics with targeted instruction in CRM practices, customer behavior, digital interaction and top-notch service.

This online MBA program works well for both working professionals and graduates who want to keep their jobs while studying.

Is the Online MBA Customer Relationship Management Worth It?

An online MBA in Customer Relationship Management is a worthwhile investment, especially for those looking at customer-centric careers.

This specialized MBA gives you the skills to handle customer interactions, understand what customers do and use CRM tools that boost customer satisfaction and keep them coming back.

After graduating from top online MBA programs in customer relationship management are ready for jobs like CRM Manager and. These jobs usually come with good pay raises and chances to advance into leadership.

Syllabus covered in Online MBA Customer Relationship Management

An online MBA in Customer Relationship Management combines essential business skills with specialized instruction in handling client relations, digital resources and support approaches.

The program helps students learn about customer actions and raise customer satisfaction in various sectors. Below is a table outlining the key online MBA in Customer Relationship Management subjects and what each one offers:

Subject	What You Will Learn
Principles of Management	Basics of managing teams and business operations
Marketing Management	How to reach, engage, and retain customers
Consumer Behavior	Understanding how and why customers make decisions
Customer Relationship Management	Building and maintaining strong customer relationships
Digital Marketing	Using online tools to reach and support customers
CRM Software Tools (e.g., Salesforce, Zoho)	Hands-on training with popular CRM platforms
Sales and Channel Management	Managing sales teams and distribution channels
Customer Experience Management	Improving customer satisfaction and service quality
Business Analytics for CRM	Using data to understand and predict customer behavior
Strategic Management	Long-term planning and business growth through CRM
Business Communication	Communicating effectively with clients and teams
Project Work / Internship	Applying CRM skills in real-world business scenarios

Online MBA Customer Relationship Management Eligibility Criteria

To get into an online MBA program in Customer Relationship Management, you'll generally need to meet the university's academic and work-related standards.

Most colleges want you to have a bachelor's degree from an accredited college with at least a 50% grade average.

Some colleges may want applicants to have work experience especially if it's in customer service, sales or marketing.

Salary after an Online MBA in Customer Relationship Management

Getting an online MBA in customer relationship management can boost your career and pay. Starting salaries usually fall between ₹1.5 to ₹5.5 lakhs per year but this depends on the field and where you work.

With a few years of experience you could become a CRM Manager and earn ₹6 to ₹9 lakhs each year. Those who develop the right skills and stick with them can land senior positions paying ₹12 lakhs or more annually.

Best colleges offering an Online MBA in Customer Relationship Management

A lot of top colleges in India now have the best online MBA programs in Customer Relationship Management that mix a good education with the ability to learn when you want.

These programs work well for new grads and people already working who want to focus on handling customer relations and still keep their jobs.