PreambleYour employees get the job done; your customers get you the money. Treat them well and they will make you richer; treat them otherwise, you loose your business. Every firm’s objective is to create an effective customer relations management system that will promote product/service acceptance, customer loyalty and redundancy which will in turn yield profitability. In this course, trainees are practically schooled on high-performance skills needed for profitable customer management.
Course ContentThis course provides adequate training on customer identification, analysis acquisition and differentiation, service marketing, customer database systems, customer interaction, social strategy, psychology of customer behavior, CRM processes and strategies, value creation process, multi-integration channel and enterprise resource planning among others.
This course is specifically designed for all who want to work as customer relations/service managers including HR managers, business managers, project managers, accountants/cost managers, ICT professionals, teachers, lecturers, entrepreneurs, consultants, bankers and trainers among others.
The course comes alongside Microsoft Outlook Professional for effective customer management. This gives the trainee a practical advantage.
PDU: 36Units, CEU: 56Units.
N48,000 or $450.
