Service Desk Institute

Address : 21 High Street Green Street Green Orpington Kent UK BR6 6BG
Landmark : Kent
City : Agartala-BR6 6BG
Area :
Institute ID : TK1088

Virtual Customer Satisfaction Surveys by Service Desk Institute

Last Updated on : 02 May 2017 02:52PM
Offer Type:
Classified Ads
Virtual - Course requirements Every delegate will need: Microsoft Windows based PC with broadband connection Internet Explorer 6.x or 7.x Browser with ActiveX controls and VBScript enabled You may need administrative permission on the PC to allow the download of additional software (if required) Headset or speaker for your telephone for comfort Quiet place to work Courseware and hand-outs from SDI
Phone No.:
+44 (0)1689 889100
Mobile No. :
+44 (0)1689 889100

About offer

Thursday 18th May 2017

Location: Virtual course at your laptop or PC

Price: £520, Member price: £494

1 day course

Course Information

About this Course

This practical workshop provides the essential information and knowledge you need to create a comprehensive satisfaction survey programme for your customers.

Delegates will be thoroughly introduced to the key dynamics of a customer satisfaction survey (CSS) and will construct a survey by working through all the associated factors; objective and purpose, customer engagement, buy-in and communications, media and delivery vehicles, frequency and timing, size and complexity, distribution and response volumes, question types and answer styles, feedback evaluation, as well as future planning and next steps.

Featured Institutes

© 2016-2024 All rights reserved