Thursday 18th May 2017
Location: Virtual course at your laptop or PC
Price: £520, Member price: £494
1 day course
About this Course
This practical workshop provides the essential information and knowledge you need to create a comprehensive satisfaction survey programme for your customers.
Delegates will be thoroughly introduced to the key dynamics of a customer satisfaction survey (CSS) and will construct a survey by working through all the associated factors; objective and purpose, customer engagement, buy-in and communications, media and delivery vehicles, frequency and timing, size and complexity, distribution and response volumes, question types and answer styles, feedback evaluation, as well as future planning and next steps.
