Virtual Customer Satisfaction Surveys by Service Desk Institute
Last Updated on :
02 May 2017 02:52PM
Every delegate will need:
Microsoft Windows based PC with broadband connection
Internet Explorer 6.x or 7.x
Browser with ActiveX controls and VBScript enabled
You may need administrative permission on the PC to allow the download of additional software (if required)
Headset or speaker for your telephone for comfort
Quiet place to work
Courseware and hand-outs from SDI
This practical workshop provides the essential information and knowledge you need to create a comprehensive satisfaction survey programme for your customers.
Delegates will be thoroughly introduced to the key dynamics of a customer satisfaction survey (CSS) and will construct a survey by working through all the associated factors; objective and purpose, customer engagement, buy-in and communications, media and delivery vehicles, frequency and timing, size and complexity, distribution and response volumes, question types and answer styles, feedback evaluation, as well as future planning and next steps.