Our Mission & Vision The SDI mission is to inspire service desks to be brilliant. We do this by supporting service desks to: Embrace: raise the quality of service delivery by valuing best practice Engage: create an inspiring and engaging customer experience Invest: empower their teams to be inspired, take action and be better Shine: demonstrate and deliver exceptional business value The Global Best Practice Service Desk Standard SDI sets the globally recognised best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals. The standards are designed to encourage service desks to embrace and value best practice in order to raise the quality of service delivery. How can I get my service desk involved? Firstly, subscribe to the SDI newsletter which is delivered monthly to keep you and your team informed about the latest industry news and events. Secondly, explore our website and you'll find everything you need from best practice standards to research reports, benchmarking and improvement services to training courses. It's all here!
